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Truo Terms and Conditions

Truo legal document

Last updated: May 16, 2026

Effective date: May 16, 2026

Please read these Terms and Conditions of Use (the "Terms") carefully. By creating an account, accessing or using the Truo application ("Truo", "we", "the platform", "the application" or "the service"), you confirm that you have read, understood and agree to comply with these Terms.

If you do not agree to these Terms, please do not create an account and do not use Truo.

These Terms must be read together with the Privacy Policy, Community Guidelines, Safety page, purchase policies and any other rules displayed in the application.

In brief

This section is only a summary. The full Terms below remain applicable.

  • Truo is intended exclusively for persons who are at least 18 years old.
  • To register, you must confirm that you are at least 18 years old and enter a date of birth confirming this requirement.
  • Minors are prohibited from creating accounts, and no person may create an account on behalf of a minor.
  • Truo is a dating and user-connection platform. We do not guarantee matches, relationships, dates, compatibility or the complete authenticity of users.
  • Truo does not carry out mandatory identity, criminal record, background or conduct checks for all users.
  • Users are responsible for the information they publish, the conversations they have and their decisions to meet offline.
  • Do not send money, card details, authentication codes, personal documents or sensitive information to other users.
  • It is prohibited to use fake profiles, photos of other people, false identities, AI-generated content intended to mislead, bots, spam, harassment, threats or attempted fraud.
  • It is prohibited to publish contact details, phone numbers, emails, external links, QR codes, social media accounts or banking details in your profile, except where expressly permitted by Truo.
  • You may block and report users or content that appears suspicious, abusive or illegal.
  • Reports must be made in good faith. False, abusive or repeated reports may result in measures against the reporting account.
  • Subscriptions and payments made through the App Store or Google Play are managed by the relevant app store.
  • Deleting the Truo application or account does not automatically cancel an active subscription. The subscription must be cancelled through the app store used for the purchase.
  • Consumable features, such as boost, "first impression" message or other virtual items, have no monetary value outside the application and may be non-refundable after activation or consumption, except where required by law or by the app store's policies.
  • The processing of personal data is explained in the Privacy Policy.

1. Operator details

The Truo service is operated by NEXT LEVEL ENTERTAINMENT SRL, with its registered office in Drobeta-Turnu Severin, 17A George Coșbuc Street, registered with the Trade Register under no. J2026008954000, tax identification number 53863207 (the "Operator", "we", "Truo").

Contact email: contact@truo.ro

This address may be used for:

  • account support;
  • reports of abuse, fraud or inappropriate conduct;
  • reports concerning illegal content;
  • personal data requests;
  • legal communications;
  • appeals against moderation decisions;
  • complaints regarding the operation of the service;
  • communications from users or competent authorities.

For account-related reports or requests, please include, where possible, the email address used for the account, screenshots, IDs of the reported profiles, the approximate date of the incident and any other relevant information.

2. Definitions

In these Terms:

Application / Platform / Service means the Truo mobile application, the Truo website, if applicable, and any related services operated under the "Truo" brand.

User means any natural person who is at least 18 years old and creates an account or uses the platform.

Account means the profile created by the user in the application.

User Content means any information, text, photographs, descriptions, materials, messages, profile data, images, reactions, reports or other data uploaded, published or transmitted through the application by the user.

Content of other users means any information, photographs, descriptions, messages or materials uploaded or transmitted through the application by other users.

Premium Features / Subscriptions means paid services, such as subscriptions, boost, "first impression" message or other options available in the application.

Virtual items / Consumable features means features with limited use, such as boost, "first impression" message, credits, additional visibility or other digital benefits that may be activated or consumed in the application.

App store means the App Store, Google Play or any other platform through which the application is distributed and/or through which payments are processed.

Illegal content means any content, conduct, activity or information that violates applicable law.

3. Description of the service

Truo is an online dating platform that allows users to create a profile, view and be viewed by other users, send and receive messages, interact with profiles and access free or premium features, depending on their availability.

Truo is a technological intermediary between users. We do not provide emotional, matchmaking, psychological, legal, medical or personal safety advisory services. We do not guarantee that you will find a partner, the compatibility between users, the complete authenticity of the information in profiles, user conduct or any particular result from using the application.

We may update, modify, limit, test or discontinue certain features when this is necessary to improve the service, for security, to prevent abuse, for technical reasons, due to app store requirements or to comply with the law. In the case of significant changes that affect use of the service or user rights, we will try to provide prior notice where reasonably possible.

3.1. Test, beta or pre-launch periods

During test, beta or pre-launch periods, certain features may be unstable, incomplete, modified, limited or withdrawn. Service availability may be limited and some technical errors may occur while using the application.

By using the service during such periods, you understand that the application may be under active development and that certain features may change.

4. Acceptance of the Terms and changes

By creating an account or using Truo, you confirm that you have read and accept these Terms.

We may update the Terms periodically, including when there are legislative changes, changes to the service, technical requirements, app store requirements, changes regarding payments, security or the manner in which the platform operates.

We will announce important changes in the application and/or by email where reasonably possible. Continuing to use the service after the changes take effect means acceptance of the new Terms.

If a change requires your express acceptance, we will request your acceptance in the application or by another appropriate means. If you do not agree with the changes, you have the right to stop using the service and delete your account.

5. Eligibility. Service intended exclusively for persons over 18 years old

Truo is intended exclusively for persons who are at least 18 years old. By creating an account or using the application, you represent and warrant that you are at least 18 years old.

For registration, the application may request age confirmation and/or the entry of your date of birth. If the date entered indicates that you have not reached the age of 18 on the registration date, the account cannot be created.

The following are strictly prohibited:

  • creation of an account by a person under 18 years old;
  • entry of a false date of birth in order to avoid the age restriction;
  • creation of an account on behalf of a person under 18 years old;
  • use of the application to contact, attract, manipulate, exploit or endanger minors;
  • publication, transmission or request of any content that involves or appears to involve minors in a sexual, abusive, violent or inappropriate context.

We reserve the right to suspend, restrict or close any account when we have reasonable grounds to believe that this requirement is not being met.

If you suspect that a user is a minor or is using the identity of a minor, please report the profile immediately in the application or at contact@truo.ro.

5.1. Procedure regarding possible minor users

If we receive a report or have reasonable grounds to believe that a user is under 18 years old, we may take immediate measures, including:

  • temporary suspension of the account;
  • hiding the profile from the application;
  • limiting messages or other features;
  • requesting clarification regarding age;
  • closing the account if we cannot reasonably confirm that the user is at least 18 years old.

If the suspicion is confirmed or the user does not provide sufficient clarification, the account may be permanently closed.

In cases involving exploitation, abuse, sexual content involving minors, blackmail, harassment, threats or other illegal acts, we may retain and transmit strictly necessary information to the competent authorities, in accordance with the law.

5.2. Other eligibility conditions

By using Truo, you represent and warrant that:

  • you are a natural person, not a company, organization or other entity;
  • you have the legal capacity to accept these Terms;
  • you are not prohibited by law from using dating services or contacting other persons;
  • you do not use the application for illegal activities, exploitation, harassment, fraud, abuse, trafficking, blackmail or endangering other persons;
  • you do not create multiple accounts in order to avoid restrictions, suspensions or measures previously applied;
  • you have not previously been removed from Truo, unless you have received our express consent to create a new account.

If you cease to meet these conditions, you must stop using the application. We reserve the right to limit or close the account if these conditions are breached.

6. No mandatory identity, criminal record or background checks

Truo does not carry out mandatory identity, criminal record, criminal background, legal status, conduct, intention or personal history checks for all users.

We do not guarantee the identity, real age, intentions, history, conduct, honesty, marital status, professional status, health status, character, safety or truthfulness of information provided by users.

We may introduce or use optional or mandatory checks in the future, including photo checks, video checks, age checks, profile checks or other safety mechanisms, with notice to users and in accordance with applicable law.

Even if a verification feature is available, it does not guarantee that a user is safe, honest or suitable for you. Verification may confirm only certain limited elements, depending on the technology and procedure used.

You are responsible for using caution in all interactions with other users, especially if you decide to communicate outside the application or meet in person.

7. Account creation and security

7.1. Data provided

To create and use an account, we may request information such as your first name, email address, password, date of birth, photographs, profile description, preferences and other information necessary for the application to function.

The application may request access to location for options such as displaying relevant profiles, calculating approximate distance or improving the in-app experience.

Location access is not mandatory. You may use the Truo application without allowing access to the device location. In that case, certain features based on location, distance or displaying nearby profiles may be limited, less accurate or unavailable.

Truo does not display your exact location to other users and does not publish precise GPS coordinates in your profile. Location data is processed in accordance with the Privacy Policy, to the extent necessary for the operation of the application, security and abuse prevention.

Details about the data collected, purposes, legal bases, retention periods and your rights are explained in the Privacy Policy.

7.2. Accuracy of information

You are responsible for providing true, current and accurate information and for keeping it updated.

It is prohibited to create a fake profile, use another person's identity, photographs, voice, likeness or data without that person's consent, or mislead other users regarding your identity, age, intentions or other relevant information.

It is prohibited to use content generated or modified by artificial intelligence, filters, editing applications, deepfake, face swap or other similar technologies to impersonate another person, create fake profiles or mislead users.

7.3. Account security

You are responsible for keeping your access credentials, passwords and verification codes confidential and for the activities carried out through your account.

You must not disclose your password, codes received by SMS or email, or other authentication data to anyone.

You may not sell, transfer, lend, share or make your account available to another person.

If you suspect unauthorized use of your account, notify us immediately at contact@truo.ro. We may temporarily suspend access to the account for security checks.

7.4. Verification

At present, we do not carry out mandatory photo/video identity checks for all users.

We may introduce additional, optional or mandatory checks in the future, with notice to users and in accordance with applicable law.

8. Account and data deletion

You may delete your account at any time from the application settings, if this feature is available, or you may contact us at contact@truo.ro.

Upon account deletion:

  • your profile will no longer be visible to other users;
  • we will delete or anonymize account data from active systems, to the extent permitted by law and in accordance with the Privacy Policy;
  • we may retain data strictly necessary for compliance with legal obligations, accounting records, security, fraud prevention, dispute resolution or the defense of our rights;
  • certain data may remain temporarily in backups until overwritten according to ordinary technical cycles;
  • messages and content already transmitted to other users may remain visible to them for a limited period or may be anonymized, in accordance with the Privacy Policy.

We cannot control copies made by other users, such as screenshots of your messages, photographs or profile.

Deleting the Truo account or uninstalling the application does not automatically cancel an active subscription through the App Store or Google Play. To stop subscription renewal, you must cancel it from the app store account used for the purchase.

8.1. Inactive accounts

If an account is inactive for an extended period, for example 12 months or more, we may deactivate, archive, hide or delete the account, with prior notice where reasonably possible.

Before permanent deletion, we may send a notice to the email address associated with the account, where reasonably possible. The data will be deleted or anonymized in accordance with the Privacy Policy, except for data that must be retained for legal obligations, security, fraud prevention, investigations or defense of our rights.

9. User Content and the license granted

9.1. Ownership

You own the rights to your Content to the extent permitted by law.

9.2. License granted to Truo

By uploading, publishing or transmitting Content through the application, you grant us a non-exclusive, free, revocable license, territorially limited to the areas in which we operate and limited in time to the period during which the content is kept in our active systems, in order to:

  • display the Content in the application to other users, according to the application settings and features;
  • technically adapt the Content, for example by resizing, compression, conversion or optimization, for operation and display in the application;
  • make temporary technical copies, including cache and backups, strictly for operation, security and service continuity;
  • analyze reported or suspicious Content when necessary for moderation, safety, fraud prevention or compliance with the law;
  • protect our rights, the rights of users or the rights of third parties, in accordance with the law.

The license generally ends when the Content is deleted from our active systems, except for temporary technical copies, legal obligations, evidence required for investigating abuse or situations in which retention is permitted by law.

9.3. Representations and warranties

You represent that you have the necessary rights to the Content that you upload or transmit and that it does not violate the rights of other persons, including copyright, image rights, privacy, confidentiality, trademarks or other rights.

9.4. Content generated or modified with AI

If you use artificial intelligence tools, filters, editing applications, image generators, deepfake, face swap or other similar technologies to create or modify any Content, you remain responsible for that Content.

It is prohibited to use such technologies for:

  • impersonating another person;
  • creating fake profiles;
  • misleading other users;
  • harassment, fraud, blackmail or manipulation;
  • creating or distributing sexual, abusive or illegal content;
  • creating images that involve or appear to involve minors in sexual, abusive or inappropriate contexts.

We may remove, limit or restrict any Content generated or modified with AI if it violates the Terms, the law, community safety or the rights of other persons.

9.5. Content moderation

We may remove, limit, hide or restrict Content that violates these Terms, the law, the rights of other persons, community safety or the application rules.

10. Profile and photo rules

Your profile must genuinely represent you and must be used for the normal purpose of the application: dating and connecting users.

Profile photographs must be current, clear and represent you. The following are not permitted:

  • photographs of other persons used without consent;
  • photographs that mislead regarding your identity;
  • photographs generated or modified with AI to create a false identity;
  • photographs with minors, except where permitted by law and only if not used in an inappropriate context;
  • explicit sexual images, explicit nudity or pornographic content;
  • images containing contact details, links, QR codes, social media accounts, addresses, phone numbers, emails, banking details or payment identifiers;
  • images promoting other services, advertising, sales, sexual services, fraud or illegal activities.

Publishing contact details or methods for redirecting users outside the application in the profile is not permitted, such as phone numbers, emails, addresses, external links, QR codes, social media accounts, usernames for payment applications, banking details or other similar information, except where expressly permitted by Truo.

11. Rules of conduct. Prohibited content and behavior

You are responsible for what you post and transmit and for how you interact with other users.

Content or conduct that involves, promotes or facilitates the following is strictly prohibited:

  • pornography, explicit sexuality, sexual exploitation or any sexual content involving minors;
  • explicit nudity, explicit sexual content, obscene content or unsolicited sexual images in the profile, public photographs or messages sent without consent;
  • harassment, threats, intimidation, abuse, doxing, blackmail, repeated pressure, stalking or obsessive following;
  • incitement to hatred, discrimination or violence on grounds such as race, ethnicity, nationality, religion, gender, sexual orientation, gender identity, disability or other protected characteristics;
  • violence, self-harm, suicide, terrorism, violent extremism, dangerous challenges or disinformation that may cause serious harm;
  • fraud, phishing, romance scams, money schemes, money mule activity, money laundering, requests for money, goods, investments or false "emergencies";
  • requesting, offering, promoting or arranging paid sexual services;
  • "sugar daddy", "sugar baby" or other romantic/sexual arrangements in exchange for money, gifts, benefits or other material advantages;
  • unsafe publication of sensitive personal information, such as address, Personal Numeric Code (CNP), phone number, banking details, passwords, identity documents or authentication codes;
  • publication in the profile of contact details, links, QR codes, social media accounts or other methods of redirecting outside the application, except where expressly permitted by Truo;
  • infringement of intellectual property rights, image rights or privacy;
  • spam, unauthorized advertising, promotion of other services or collection of data without our consent;
  • illegal activities, including drugs, weapons, counterfeits, human trafficking, exploitation or other unlawful acts;
  • use of bots, scripts, scraping, crawling, automated data collection methods, AI bots or attempts at unauthorized access;
  • unauthorized testing of application security, vulnerability scanning or attempts to affect the operation of the platform;
  • attempts to circumvent suspensions, limitations or security measures previously applied;
  • creation or use of multiple accounts for fraud, spam, harassment, evasion of rules or manipulation of application features;
  • false, abusive or repeated reports made in bad faith, out of revenge, discrimination or harassment;
  • any conduct that may affect the safety, dignity or trust of other users in the platform.

We reserve the right to remove content and/or suspend, limit or close accounts in the event of breach of these rules.

11.1. Conduct outside the application

We may also take measures for conduct outside the application if it is connected to interactions initiated through Truo, affects user safety, involves harassment, threats, abuse, fraud, blackmail, violence, exploitation or may affect the integrity of the community.

Examples of situations in which we may act include:

  • harassing a user on other platforms after an interaction initiated on Truo;
  • threats or blackmail outside the application;
  • romance or financial fraud initiated through Truo;
  • violent or abusive conduct during offline dates;
  • use of information obtained through Truo for doxing, tracking, intimidation or exploitation.

Measures may include a warning, limiting features, account suspension, account closure or transmission of strictly necessary information to authorities, in accordance with the law.

12. Interactions between users. Reporting and blocking

12.1. Interactions between users

Interactions between users, including messages, dates, exchange of information or the decision to communicate outside the application, take place at the users' own responsibility.

Truo does not control users' offline conduct and cannot guarantee the identity, intentions, history, honesty or conduct of other users.

12.2. Safety tools

You may report or block other users directly from the application, if the feature is available, or you may write to us at contact@truo.ro.

12.3. Reports

Reports should include, where possible:

  • the reason for the report;
  • the targeted profile, message or content;
  • screenshots, if available;
  • the approximate date of the incident;
  • the email address associated with your account;
  • any other relevant information.

Reports must be made in good faith. False, abusive, repeated, misleading reports or reports made for the purpose of harassment, revenge or discrimination may result in limitation of features, suspension or closure of the reporting person's account.

12.4. Investigation and measures

Following reports, we may investigate, request clarification, remove content, limit features, suspend or close accounts.

For reasons of confidentiality, safety and data protection, we may not be able to communicate all details regarding measures taken against another user.

12.5. Authorities and urgent situations

In serious situations or where required by law, we may transmit strictly necessary information to authorities, in accordance with the law.

If you are in immediate danger, contact the emergency services at 112. Truo is not an emergency service and does not monitor all interactions between users in real time.

13. Moderation, enforcement of rules and reports concerning illegal content

We may, at our reasonable discretion and to the extent permitted by law:

  • request additional checks, such as email confirmation or clarification regarding age;
  • remove content that violates the Terms, the law or the rights of other persons;
  • temporarily limit certain features, such as sending messages;
  • suspend or close accounts;
  • block devices, technical identifiers or access methods in cases of abuse, fraud, spam or repeated attempts to breach the rules;
  • take measures to prevent fake accounts, fraud, spam and harmful conduct.

We may use automated tools and/or human review to detect spam, fraud, fake accounts, illegal content or content that violates these Terms.

Serious cases, including exploitation of minors, sexual content involving minors, terrorism, threats, violence, blackmail, fraud or illegal activities, may be prioritized and may lead to immediate suspension.

Users may report illegal, abusive or Terms-violating content directly from the application or at contact@truo.ro.

We will act fairly and proportionately, but our moderation decisions may be immediate when necessary to protect the community, prevent fraud, secure the service or comply with the law.

13.1. Reports under the Digital Services Act

To the extent that Truo is considered an intermediary service provider, hosting service or online platform under applicable legislation, we provide users and third parties with electronic mechanisms for reporting content considered illegal.

Reports may be submitted through the features in the application or at contact@truo.ro and should include, where possible:

  • an explanation of the reasons why the content is considered illegal;
  • identification of the targeted profile, message or content;
  • a link, ID, screenshots or other information that allows the content to be located;
  • the contact details of the reporting person, except where the law allows reporting without such details;
  • a good-faith statement regarding the accuracy and completeness of the information provided.

We will analyze reports objectively, diligently, proportionately and non-arbitrarily and will communicate the decision, where we have the necessary contact details and where the law permits, including information on appeal options.

13.2. Point of contact

For communications regarding reports of illegal content, safety, moderation, authorities or the Digital Services Act, our point of contact is:

Email: contact@truo.ro

The accepted languages for communication are Romanian and English.

14. Appealing moderation decisions

If we remove or limit your Content, restrict certain features, suspend or close your account, we will communicate to you, in the application and/or by email, where possible, the main reasons for the decision and the appeal steps.

You may file an appeal within 6 months from communication of the decision at contact@truo.ro, with the subject "Moderation appeal".

Appeals are free of charge and may be submitted electronically.

Please include in the appeal the email address associated with the account, a clear description of the situation and any information that may help us analyze the request.

We will analyze the appeal within a reasonable period. During the review, we may maintain, modify or revoke the measure applied. Decisions on appeals will not be taken exclusively by automated means.

We may not be able to communicate all details of the investigation in order to protect the safety, confidentiality and rights of other users.

15. Premium Features, subscriptions and freemium model

Truo offers free basic features and may offer paid premium features, such as boost, "first impression" message, subscriptions, credits, additional visibility or other options available in the future.

The available premium features, duration, limits and specific benefits are displayed in the application before purchase. In the event of a difference between the general description in these Terms and the offer displayed in the application at the time of purchase, the offer displayed before payment applies, to the extent permitted by law.

Premium features may differ over time, by region, by operating system or depending on the application version. We may offer promotional packages, discounts or price changes without affecting already active subscriptions until the next renewal, except where the app store determines otherwise.

Some premium features may have a limited effect in time, may be consumable or may depend on the availability of other users. Use of a premium feature does not guarantee matches, messages, views, dates or other results.

16. Virtual items and consumable features

Consumable features, such as boost, "first impression" message, credits or other virtual items, represent limited rights of use within the application.

They:

  • do not represent real money;
  • have no monetary value outside the application;
  • cannot be transferred, sold, exchanged or assigned;
  • cannot be converted into money;
  • may have a limited duration;
  • may expire if this is displayed in the application;
  • may be lost if you close your account or if it is closed for breach of the Terms, to the extent permitted by law.

After activation or consumption, virtual items may be non-refundable, except where required by law or by the policies of the App Store, Google Play or another relevant app store.

We may modify, limit, replace or remove certain virtual items or consumable features, while respecting mandatory consumer rights.

17. Subscriptions, payments, automatic renewal and cancellation

17.1. Types of subscriptions

You may choose weekly, monthly, 6-month, annual subscriptions or other options available in the application at the time of purchase.

17.2. Payment processing

Payments are processed through app stores, such as the App Store or Google Play. The terms, conditions and policies of the app store through which you made the purchase apply, including rules regarding payment, billing, refunds and cancellation of subscriptions.

Prices, currency, billing period, applicable taxes and any promotions are displayed before purchase in the app store. The applicable final price is the one confirmed in the app store at the time of purchase.

17.3. Automatic renewal

Subscriptions may automatically renew at the end of each period until cancelled, according to the rules of the app store used for the purchase.

If you received a promotional offer or a discount for the first period, the price may return to the standard price at the next renewal if this was displayed before purchase.

17.4. Cancellation

You may cancel subscription renewal at any time from the settings of the App Store or Google Play account used for the purchase. Cancellation stops future renewal but does not automatically refund periods already paid, except where required by law or by the app store's policies.

Deleting the Truo application or deleting the Truo account does not automatically cancel the active subscription. To stop renewal, you must cancel the subscription from the App Store or Google Play account used for the purchase.

For iOS, you may manage the subscription from Apple ID settings, in the Subscriptions section.

For Android, you may manage the subscription from Google Play, in the Payments and subscriptions section.

After cancellation, you may continue to use the subscription benefits until the end of the period already paid, except where the app store determines otherwise.

17.5. Confirmations and billing

After purchase, you receive confirmation in the app store account and, where applicable, the related tax documents, according to the rules of the platform through which you made the payment.

17.6. Failed payments, chargebacks and payment abuse

If a payment fails, access to premium features may be suspended, limited or not activated, depending on the rules of the relevant app store.

If you initiate an unjustified refund, chargeback, payment cancellation or payment dispute, we may limit or suspend access to premium features or to the account, to the extent permitted by law and by the app store's rules.

This section does not limit mandatory legal consumer rights.

18. Right of withdrawal, refunds and consumer rights

If you are a consumer, you may have legal rights regarding withdrawal from the contract, refunds, remediation or other remedies, under applicable law.

For digital services or premium features supplied immediately after purchase, the right of withdrawal may end before the expiry of the statutory 14-day period if you have expressly consented to the start of supply and confirmed that you understand you may lose your right of withdrawal, under applicable law.

If the service began at your request before the withdrawal period expired and applicable law allows, the refund may be proportional to the part of the service already provided.

For purchases made through the App Store or Google Play, refund requests are handled according to the procedures of the relevant app store and applicable legislation.

No provision of these Terms limits the mandatory rights you have as a consumer where they apply.

19. Complaints regarding the operation of the service

If the service does not function as described or you encounter a significant technical problem, you may contact us at contact@truo.ro.

To allow us to analyze the complaint, please include, where possible:

  • the email address associated with the account;
  • a description of the problem;
  • the approximate date and time;
  • the device type;
  • the operating system;
  • the application version;
  • relevant screenshots or recordings, if available.

We will analyze complaints within a reasonable period and, where applicable, will remedy the problem, offer a proportionate solution or apply the measures provided by law.

This section does not affect mandatory consumer rights.

20. Service availability and maintenance

We make reasonable efforts to keep the service continuously available, but we do not guarantee uninterrupted, error-free or disruption-free operation.

We may carry out scheduled or emergency maintenance. Access to the application may be temporarily limited in such situations.

Interruptions may occur due to factors outside our control, such as issues with infrastructure providers, app stores, internet networks, operating systems, devices, cyberattacks, technical errors or force majeure.

21. Technical infrastructure and security

Truo runs on cloud infrastructure and uses technical providers necessary for the operation of the application. Details regarding provider categories, locations of processing and any data transfers are explained in the Privacy Policy.

We use technical and organizational measures to protect service security, but no IT system is 100% secure. Users must protect their accounts and notify us immediately if they suspect unauthorized access.

22. Intellectual property in Truo

The name "Truo", the interface, design, source code, texts, graphics, databases, logos and any other elements of the application are protected by intellectual property rights and belong to NEXT LEVEL ENTERTAINMENT SRL or its licensors.

You may not copy, reproduce, distribute, modify, decompile, extract, reuse or create derivative works from the application or its elements without our prior written permission, except where expressly permitted by law.

The name and distinctive elements "Truo" may be protected as a trade name, trademark, visual identity element and/or by other applicable rights. Formal trademark registration may be carried out separately, without affecting existing rights.

23. Technical prohibitions

It is prohibited:

  • to copy, extract, collect, index or reuse profiles, photographs, messages or other user data;
  • to use scraping, crawling, bots, scripts or automated tools to access the application;
  • to attempt to circumvent technical limitations, suspensions, restrictions or security systems;
  • to test application vulnerabilities without authorization;
  • to upload viruses, malware, spyware or harmful code;
  • to use unauthorized APIs, interfaces, access methods or tools;
  • to create applications, services or systems that interact directly with Truo without our written consent;
  • to use data from Truo to train, develop or improve AI systems, machine learning systems or external databases without our written consent.

Breach of this section may lead to suspension or closure of the account and to the taking of available legal measures.

24. Profiles, recommendations and algorithms

Profiles, recommendations, display order, estimated compatibility or the availability of certain interactions may depend on criteria such as declared preferences, account activity, user settings, approximate location, profile availability, technical limits, anti-abuse measures and other criteria relevant to the operation of the application.

Algorithms and recommendations are indicative. Truo does not guarantee that the displayed profiles are compatible with you, that you will receive matches, messages, dates or any particular result.

We do not use algorithms to guarantee compatibility, romantic success or relationships.

25. We do not guarantee matching or compatibility

Truo does not promise or guarantee:

  • that you will find a partner, a relationship or a particular result;
  • compatibility with the persons displayed;
  • the complete accuracy of other users' profiles;
  • that our algorithms will provide you with "perfect" matches;
  • that use of premium features will produce a particular result;
  • that other users will respond to messages, want to communicate or want to meet;
  • the number of active users in a certain area or period.

Decisions regarding interactions with other users belong to you. You are responsible for your choices.

26. In-person meetings. Assumption of risks

If you decide to meet another user in real life:

  • you do so at your own risk;
  • you accept that Truo does not systematically verify the identity, intentions or history of other users;
  • you understand that we do not control users' offline conduct and cannot guarantee your safety;
  • you are responsible for taking reasonable precautions.

To the maximum extent permitted by law, Truo is not liable for incidents, harm, losses or conflicts arising between users as a result of their online or offline interactions.

27. Important safety recommendations

To reduce risks, without eliminating them completely, we strongly recommend that you:

  • meet in public places, such as cafes, shopping centers or busy areas;
  • inform a friend or family member where you are going and whom you are meeting;
  • share your real-time location with a trusted person, if you wish;
  • do not send money and do not agree to send goods;
  • immediately report requests for money, "emergencies", "guaranteed" investments or other suspicious situations;
  • do not provide sensitive data, such as your address, Personal Numeric Code (CNP), bank card details, passwords or personal documents;
  • communicate in the application until you feel safe;
  • avoid moving prematurely to external communication channels;
  • check photos or information if you have suspicions;
  • pay attention to inconsistencies in the profile, messages or story of the other person;
  • do not rush and respect your own boundaries;
  • use the report and block features for any suspicious conduct, harassment, pressure or abuse;
  • avoid excessive alcohol consumption and do not consume substances that may affect your judgment or safety during first meetings;
  • choose safe transport and avoid revealing your exact address during first meetings.

Following these recommendations does not guarantee safety. By using Truo, you acknowledge that online and offline interactions may involve risks.

If you are in immediate danger, contact emergency services at 112.

28. Disclaimer of warranties

Truo is provided "as is" and "as available", to the maximum extent permitted by law.

We provide no express or implied warranties regarding, without limitation:

  • continuous availability of the service;
  • absence of errors;
  • compatibility with your device;
  • accuracy of user content;
  • accuracy of matches or recommendations;
  • fitness for a particular purpose;
  • complete absence of fake accounts, abusive conduct or fraud;
  • the identity, intentions, conduct, history or truthfulness of users.

No provision of these Terms is intended to exclude or limit mandatory consumer rights where they apply.

29. Limitation of liability

To the maximum extent permitted by law, we and our providers will not be liable for indirect, special, incidental, punitive or consequential losses or damages, including loss of profit, loss of data, loss of opportunities, business interruptions, downtime, technical errors or harm resulting from interactions between users.

Our total liability to you for all cumulative claims related to the service will not exceed the total amount paid by you for the use of premium services in the 6 months preceding the event giving rise to the claim, unless the law requires otherwise.

Nothing in these Terms excludes or limits our liability in cases where the law prohibits such exclusion or limitation, including for fraud, intent, gross negligence, injury caused by our unlawful act or breach of mandatory consumer rights.

30. User liability

To the extent permitted by law, you are responsible for direct damage caused to us, other users or third parties as a result of:

  • abusive or illegal use of the service;
  • breach of these Terms;
  • infringement of a third party's rights through your Content;
  • providing false information or using another person's identity;
  • fraud, spam, harassment or other prohibited conduct;
  • false or abusive reports;
  • unauthorized use of other users' data, profiles, photographs or content.

31. Links, advertising and third-party services

The application may include third-party links, integrations or services, such as payment processors, app stores, authentication services, infrastructure services, notifications, technical analytics, error monitoring or optional profile verification.

We do not control and do not assume responsibility for the content, terms, policies or practices of these third parties. Use of third-party services is subject to their terms and policies.

If the application includes third-party advertisements or promotions in the future, interaction with them will take place according to the terms of the relevant third parties. Truo is not responsible for the products, services or actions of third parties, to the extent permitted by law.

32. Anti-fraud and anti-spam

Use of the application for fraud, pyramid schemes, phishing, spam, data collection without consent, unauthorized access attempts, mass account creation, abusive automation, money mule activity, money laundering, romance scams or any unlawful activities is prohibited.

We may cooperate with technical providers, app stores, payment processors and authorities to prevent, detect and investigate such conduct, in accordance with the law.

33. Force majeure

We will not be responsible for delays, unavailability or failure to perform obligations resulting from events outside our reasonable control, such as major power outages, natural disasters, conflicts, strikes, government measures, cyberattacks, network failures, infrastructure provider issues or other force majeure events.

34. Electronic communications and notifications

By creating an account, you agree to receive electronic communications related to the operation of the account, security, changes to the service, changes to the Terms, payments, subscriptions or other messages essential to the service.

You may choose whether or not to receive promotional messages, depending on the available settings and your consent. Communications essential to the operation of the service may continue to be sent even if you do not accept promotional messages.

35. Assignment

We may assign or transfer our rights and obligations under these Terms, in whole or in part, to an affiliated entity, a successor, a purchaser of the business or another relevant entity, in accordance with the law.

You may not assign your account or your rights and obligations under these Terms without our prior written consent.

36. Severability. Waiver. Entire agreement

If any clause of these Terms is declared invalid, unlawful or unenforceable, the remaining clauses remain in force.

Failure to exercise a right or delay in exercising it does not constitute a waiver of that right.

These Terms, together with the Privacy Policy, Safety page, Community Guidelines and policies displayed in the application, constitute the entire agreement between you and Truo regarding use of the service.

37. Governing law and dispute resolution

These Terms are governed by Romanian law.

Before bringing court proceedings, we recommend that you contact us at contact@truo.ro to try to resolve the matter amicably.

Any dispute is resolved by the competent courts in Romania, while respecting mandatory consumer rights where they apply.

If you are a consumer, you may also contact the competent consumer protection authority and/or alternative dispute resolution mechanisms, where available under the law.

38. Personal data protection

The processing of your personal data is detailed in the Privacy Policy, which must be read together with these Terms.

In brief, we may process data such as first name, email, photographs, profile description, age, date of birth, preferences, messages, technical data, data regarding use of the application, approximate or exact location data, payment data and data regarding reports, depending on how you use the service.

Some information voluntarily provided in the profile, preferences, photographs or messages may reveal sensitive information about you, including aspects related to private life, relationships, sexual life or sexual orientation. The way we process this data, the legal bases, retention period, recipients, transfers and your rights are explained in the Privacy Policy.

You have rights regarding your personal data, including, under the conditions provided by law, the right of access, rectification, erasure, restriction, objection, portability and the right to lodge a complaint with the competent data protection authority.

Please read the Privacy Policy before using the application.

39. Contact

For questions, notices, account requests, reports of abuse, reports regarding illegal content, moderation appeals, complaints regarding service operation or personal data requests, you may write to us at:

Email: contact@truo.ro

Please include in your message the email address used for the account and, where applicable, screenshots, IDs of the reported profiles or other relevant information.

40. Entry into force

These Terms enter into force on the date mentioned in the "Effective date" section and remain valid until they are amended or replaced.

By using Truo, you confirm that you have read, understood and agree to these Terms and Conditions.

End of the Terms and Conditions

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